Deliveries and Returns

Delivery times are given for information only and are compiled with as far as possible; no responsibility can be accepted for cases of delayed delivery. Delivery times quoted are in working days or weeks and do not take into account factory shutdown or Holidays. Please consult us for details on these dates when placing an order.

All claims for errors, omissions, shortages or damages must be communicated within 3 working days of receipt of the goods at the place of destination specified on the order.

Returned goods will not be accepted without prior agreement. This must be confirmed in writing. If agreed, goods must then be returned within 10 days at the customer’s expense. A 40% handling charge will be applicable. If goods are returned damaged, no credit will be raised and the invoice will stand in full.

No orders for special items may be returned under any circumstances.

Proof of Delivery requests must be notified to us in writing. PODs are available only for goods delivered within the last 3 months.

Royal Mail can only supply confirmation of delivery. Hard copy of signatures will have to be requested directly by customers at their own expense.
 

Carriage

All our orders are sent via carriers. Deliveries are guaranteed within 3 days on UK mainland. Carriage charges for Channel Islands, Isle of Man, Northern Ireland, Republic of Ireland and other countries are available on request.

Orders over £200 will be delivered carriage paid. For orders under £200, there will be a carriage charge of £10.00 for 2-3 days service.